Integrate Generative AI into everyday work processes to improve productivity and efficiency. Learn practical ways to use AI for communication, documentation, task planning, and problem solving. Support clearer thinking and structured decision-making.

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• Managers and team leaders responsible for improving team productivity
• Executives and professionals seeking to improve efficiency using AI tools
• HR and people development professionals exploring AI-supported HR tasks
• Administrative and operations professionals handling reports and documentation
• Project managers and coordinators responsible for planning and communication
• Organisations beginning their AI adoption journey




• Apply the Balanced Scorecard framework to translate organizational strategy into measurable performance indicators.
• Identify strategic drivers and develop strategy maps linking objectives, processes, and desired organizational outcomes.
• Develop effective KPIs that reflect strategic priorities and support meaningful performance monitoring.
• Analyze performance data and identify performance gaps to support strategic decision-making.
• Implement structured KPI review and monitoring processes to support continuous organizational improvement.
Lesson 1: Generative AI Fundamentals for Workplace
Introduction to Gen AI tools, capabilities, limitations, and responsible AI practices.
• What is Generative AI
• AI tools overview
• Capabilities and limitations
• Responsible AI practices
Lesson 2: AI-Enhanced Communication & Writing
Improving email clarity, professional messaging, and documentation using AI assistance.
• Writing clarity improvement
• Email and messaging
• Professional tone
• Documentation quality
Lesson 3: Documentation, Reporting & Summarisation
Using AI for reports, summaries, documentation, and structured information organization.
• Report generation
• Content summarisation
• Structured documentation
• Information organization
Lesson 4: Task Planning & Workflow Optimization
AI-assisted task planning, workload management, and process improvement.
• Task planning with AI
• Workflow optimization
• Workload management
• Process improvement
Lesson 5: AI-Supported Problem Solving & Decision Making
Using AI for analysis, decision support, brainstorming, and organizational improvement.
• Problem analysis
• Decision support
• Brainstorming with AI
• Organisational improvement


Training Name of the course
This programme sharpened my clarity,confidence, and professionalism in everymessage—emails, reports, andpresentations now feel purposeful and impactful.
Training Name of the course
This programme sharpened my clarity,confidence, and professionalism in every message—emails, reports, andpresentations now feel purposeful and impactful.
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