Mastering KPI Design & Performance Measurement
Develop effective KPIs aligned with strategic goals using Balanced Scorecard framework. Learn to translate strategy into measurable outcomes, build strategy maps, design KPIs, and implement monitoring systems supporting organizational growth.
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This Course Is Ideal For
• Senior Managers
• Department Heads
• Business Unit Leaders
• Strategy and Planning Managers
• Performance Management Professionals
• Business Development Managers
• Operations Managers
• Supervisors responsible for performance monitoring
What to Expect In This Course
Skill You Will Learn
• Apply the Balanced Scorecard framework to translate organizational strategy into measurable performance indicators.
• Identify strategic drivers and develop strategy maps linking objectives, processes, and desired organizational outcomes.
• Develop effective KPIs that reflect strategic priorities and support meaningful performance monitoring.
• Analyze performance data and identify performance gaps to support strategic decision-making.
• Implement structured KPI review and monitoring processes to support continuous organizational improvement.
Programme Module
Lesson 1: KPI Fundamentals & Balanced Scorecard Framework
KPI definitions, performance measurement concepts, Balanced Scorecard principles, and strategic alignment.
• KPI fundamentals
• Performance measurement
• Balanced Scorecard overview
• Four perspectives
• Strategic alignment
Lesson 2: Strategy Translation & Strategy Mapping
Translating strategy into objectives, developing strategy maps, cause-and-effect relationships, and drivers.
• Strategy translation
• Strategy mapping
• Cause-and-effect relationships
• Strategic drivers
• Objective linking
Lesson 3: KPI Development & Design
Effective KPI characteristics, KPI design process, measurement selection, targets, and initiatives.
• Characteristics of effective KPIs
• KPI design process
• Measure selection
• Target setting
• Strategic initiatives
Lesson 4: Performance Data Analysis & Gap Identification
Analyzing performance data, identifying gaps, interpreting dashboards, and performance diagnostics.
• Performance data analysis
• Performance gap analysis
• Dashboard interpretation
• Performance diagnostics
• Root cause analysis
Lesson 5: Implementation & Continuous Performance Management
KPI implementation, monitoring processes, review cycles, and continuous organizational improvement.
• KPI implementation planning
• Monitoring processes
• Review cycles
• Communication strategies
• Continuous improvement
Funding
Self-Sponsor
HRDC Claimable
What our learners are saying
Ahmad Bahri
Training Name of the course
This programme sharpened my clarity,confidence, and professionalism in everymessage—emails, reports, andpresentations now feel purposeful and impactful.
James
Training Name of the course
This programme sharpened my clarity,confidence, and professionalism in every message—emails, reports, andpresentations now feel purposeful and impactful.
Course Schedule
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