Design Thinking for Business Innovation & Strategic Problem Solving
Adopt human-centred Design Thinking to solve complex challenges. Learn Inspiration, Ideation, and Implementation stages. Translate customer insights into innovative solutions, develop creative skills, and improve decision-making and organizational innovation
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This Course Is Ideal For
• Business strategists and innovation leaders
• Customer experience and service design professionals
• Business development and marketing managers
• Project managers and operations managers
• Human resource and organisational development professionals
• Product development and R&D managers
• Strategy and transformation teams
• Entrepreneurs and startup founders
What to Expect In This Course
Skill You Will Learn
• Apply Design Thinking frameworks to analyse and solve complex organisational challenges.
• Identify user needs and opportunities using empathy mapping and customer journey analysis.
• Analyse problems using divergent and convergent thinking approaches to generate innovative ideas.
• Develop creative solutions using structured ideation tools such as brainstorming and SCAMPER.
• Prototype and test ideas using rapid experimentation and feedback techniques.
• Implement Design Thinking methods to enhance innovation, service design, and business improvement.
Programme Module
Lesson 1: Design Thinking Fundamentals & Framework
Design Thinking principles, stages (Inspiration, Ideation, Implementation), human-centered approach, and mindset.
• Design Thinking definition
• Framework overview
• Key principles
• Human-centered approach
• Mindset development
Lesson 2: Inspiration - Understanding User Needs
Empathy mapping, customer journey analysis, user research, insights discovery, and need identification.
• Empathy mapping
• Customer journey analysis
• User research methods
• Insight discovery
• Need identification
Lesson 3: Ideation - Generating Creative Solutions
Brainstorming, divergent and convergent thinking, SCAMPER, ideation tools, and idea development.
• Brainstorming techniques
• Divergent thinking
• Convergent thinking
• SCAMPER method
• Idea refinement
Lesson 4: Rapid Prototyping & Testing
Prototyping methods, low-fidelity mockups, rapid experimentation, feedback collection, and iteration.
• Prototyping concepts
• Low-fidelity approaches
• Rapid experimentation
• Feedback gathering
• Iteration cycles
Lesson 5: Implementation & Organizational Innovation
Service design, business improvement, organizational change, scaling solutions, and innovation strategies.
• Service design applications
• Business improvement
• Organizational change
• Scaling solutions
• Innovation initiatives
Practical Tools Participants Will Learn
• Fishbone Diagram for root cause analysis
• The 5 Whys technique for identifying underlying issues
• Process mapping for analysing operational problems
• Emotional intelligence techniques for rational decision-making
• Structured frameworks for effective execution and accountability
Funding
Self-Sponsor
HRDC Claimable
What our learners are saying
Ahmad Bahri
Iol and Gas Industries
The training was well-structured, practical, and easy to follow. I gained useful knowledge I could apply immediately, and the trainer explained each topic clearly with patience and confidence.
James
Manufacturing & Industrial Industries
The course was informative, interactive, and well organized. I especially liked how the trainer encouraged participation and answered questions thoroughly, making the entire learning process smooth and valuable.
Course Schedule
Frequently Asked Questions
You can register by filling out the form on our website or by directly contacting our training advisor for assistance. Our team will guide you through the process and confirm your course registration.
Yes, HRDF funding is available for this course and can be used for eligible participants. Our team can guide you on the funding process and help you check your application details.
