Mastering KPI Design & Performance Measurement
Learn how to translate organisational strategy into meaningful, measurable and actionable Key Performance Indicators.
This practical two-day programme introduces the Balanced Scorecard framework, strategy mapping and a structured approach to KPI development. Participants will learn how to distinguish strategic KPIs from routine operational measures, define clear formulas and targets, assign data ownership and establish effective performance-review processes.
Through practical exercises and workplace examples, participants will develop KPIs that support strategic priorities, strengthen accountability and enable better performance discussions.
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Who This Course Is For
This programme is suitable for:
- Senior managers and department heads
- Business-unit and functional leaders
- Strategy and planning managers
- Performance-management professionals
- Human Resources and organisational-development professionals
- Operations managers
- Business-development managers
- Finance and management-reporting professionals
- Project and programme managers
- Supervisors responsible for performance monitoring
- Professionals involved in setting organisational or departmental targets
What to Expect In This Course
Skills You Will Learn
By the end of the programme, participants will be able to:
- Explain the purpose of KPIs and performance measurement
- Distinguish KPIs from metrics, targets, activities and strategic initiatives
- Apply the Balanced Scorecard framework to organisational strategy
- Translate strategic priorities into clear strategic objectives
- Develop a strategy map showing cause-and-effect relationships
- Identify critical success factors and performance drivers
- Design clear and relevant KPIs
- Balance leading and lagging performance indicators
- Define KPI formulas, baselines, targets and thresholds
- Assign data sources, reporting frequency and accountability
- Develop a practical KPI definition sheet
- Analyse performance gaps and identify possible root causes
- Conduct more effective KPI review meetings
- Develop an implementation plan for continuous performance management
Programme Module
Lesson 1: KPI Fundamentals & Balanced Scorecard Framework
KPI definitions, performance measurement concepts, Balanced Scorecard principles, and strategic alignment.
• KPI fundamentals
• Performance measurement
• Balanced Scorecard overview
• Four perspectives
• Strategic alignment
Lesson 2: Strategy Translation & Strategy Mapping
Translating strategy into objectives, developing strategy maps, cause-and-effect relationships, and drivers.
• Strategy translation
• Strategy mapping
• Cause-and-effect relationships
• Strategic drivers
• Objective linking
Lesson 3: KPI Development & Design
Effective KPI characteristics, KPI design process, measurement selection, targets, and initiatives.
• Characteristics of effective KPIs
• KPI design process
• Measure selection
• Target setting
• Strategic initiatives
Lesson 4: Performance Data Analysis & Gap Identification
Analyzing performance data, identifying gaps, interpreting dashboards, and performance diagnostics.
• Performance data analysis
• Performance gap analysis
• Dashboard interpretation
• Performance diagnostics
• Root cause analysis
Lesson 5: Implementation & Continuous Performance Management
KPI implementation, monitoring processes, review cycles, and continuous organizational improvement.
• KPI implementation planning
• Monitoring processes
• Review cycles
• Communication strategies
• Continuous improvement
Funding
Self-Sponsor
HRDC Claimable
What our learners are saying
Ahmad Bahri
Iol and Gas Industries
The training was well-structured, practical, and easy to follow. I gained useful knowledge I could apply immediately, and the trainer explained each topic clearly with patience and confidence.
James
Manufacturing & Industrial Industries
The course was informative, interactive, and well organized. I especially liked how the trainer encouraged participation and answered questions thoroughly, making the entire learning process smooth and valuable.
