Strategic Problem Solving & Execution Framework
Analyse workplace challenges, make better-informed decisions and translate solutions into accountable action.
This practical one-day programme provides participants with a structured approach to problem-solving, decision-making and execution. Participants will learn how to define problems accurately, identify root causes, understand stakeholder perspectives, evaluate possible solutions and develop clear implementation plans.
Through workplace scenarios, analytical tools and action-planning exercises, participants will strengthen their ability to move from discussion and ideas to measurable results.
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Who This Course Is For
This programme is suitable for:
- Executives and senior executives
- Managers and team leaders
- Supervisors responsible for operational decisions
- Engineers and technical professionals
- Project managers and team coordinators
- Operations and process-improvement professionals
- Professionals responsible for implementing workplace initiatives
- Employees preparing for leadership or supervisory responsibilities
- Teams that need a more structured approach to solving recurring problems
What to Expect In This Course
Skills You Will Learn
- Define workplace problems clearly and objectively
- Distinguish symptoms from underlying causes
- Gather relevant information before proposing solutions
- Apply structured root-cause analysis techniques
- Use listening and questioning techniques to understand different perspectives
- Recognise assumptions, emotional reactions and potential biases
- Generate and evaluate alternative solutions
- Apply clear criteria when making decisions
- Consider risks, trade-offs and possible consequences
- Translate decisions into practical execution plans
- Assign ownership, responsibilities and deadlines
- Identify dependencies and implementation barriers
- Monitor progress and respond to delays
- Review results and capture lessons learned
- Communicate decisions and action plans clearly to stakeholders
Programme Module
Lesson 1: Problem-Solving Frameworks & Root Cause Analysis
• Problem-solving frameworks
• Fishbone Diagram
• 5 Whys technique
• Process mapping
• Root cause analysis
Lesson 2: Emotional Intelligence & Rational Decision-Making
Lesson 3: Effective Listening & Questioning Techniques
• Active listening
• Questioning techniques
• Perspective analysis
• Problem discovery
• Communication clarity
Lesson 4: Structured Decision-Making Processes
Decision frameworks, evaluating options, accountability structures, team ownership, and ownership models.
• Decision frameworks
• Option evaluation
• Accountability systems
• Team ownership
• Decision communication
Lesson 5: Execution Planning & Implementation
Translating decisions to actions, action planning, accountability enforcement, and results monitoring.
• Action planning
• Strategy translation
• Accountability enforcement
• Progress monitoring
• Results tracking
Practical Tools Participants Will Learn
• Fishbone Diagram for root cause analysis
• The 5 Whys technique for identifying underlying issues
• Process mapping for analysing operational problems
• Emotional intelligence techniques for rational decision-making
• Structured frameworks for effective execution and accountability
Funding
Self-Sponsor
HRDC Claimable
What our learners are saying
Ahmad Bahri
Iol and Gas Industries
The training was well-structured, practical, and easy to follow. I gained useful knowledge I could apply immediately, and the trainer explained each topic clearly with patience and confidence.
James
Manufacturing & Industrial Industries
The course was informative, interactive, and well organized. I especially liked how the trainer encouraged participation and answered questions thoroughly, making the entire learning process smooth and valuable.
